Orders & Shipping
Where do you ship from?
All orders are shipped directly from our studio in China with love and care.
Do you ship worldwide?
Currently, we ship to the United States only. We hope to expand to more destinations soon!
How long will it take to receive my order?
Your order will be processed within 3 business days.
Once shipped, delivery usually takes 5–12 business days, depending on your location.
Will I get a tracking number?
Yes! Every order comes with a tracking link so you can follow your package’s little journey home.
My tracking hasn’t updated for a few days — should I worry?
Don’t worry, sometimes tracking updates take a few days to refresh.
If it hasn’t moved for more than 7 business days, please contact us via support@journique.shop and we’ll look into it for you.
Products & Materials
What kind of products does Journique offer?
We offer stickers, paper sheets, and a few lovely stationery accessories like dew-drop gems and journal clips.
Are your stickers waterproof?
Some of our stickers are lightly waterproof, perfect for everyday journaling and scrapbooking use — but we recommend avoiding heavy exposure to water.
Can the stickers be reused?
Most stickers are designed for one-time application to ensure the best adhesion and finish.
What’s the difference between Paper Sheets and Cardstock?
Our Paper Sheets are lightweight and ideal for layering and collage work, while Cardstock offers a thicker, sturdier texture — perfect for adding structure or emphasis to your creations.
Payments & Checkout
What payment methods do you accept?
We currently accept PayPal and major credit cards.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, please contact us as soon as possible and we’ll do our best to assist.
Do you offer refunds or returns?
Yes, we do. Please visit our Refund Policy page for full details.
We want you to love what you receive — if something isn’t right, we’ll make it right.
Customer Care
My order arrived damaged — what should I do?
We’re so sorry to hear that. Please send us a message with photos of the damaged items, and we’ll arrange a replacement or refund right away.
I received the wrong item — can you fix it?
Absolutely. Just reach out with your order number and a photo, and we’ll take care of it for you.
How can I contact you?
You can reach us anytime through our Contact Us page — we’ll reply within 1–2 business days.